(They offered me a 10% off deal to buy more substandard crap.) No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! It has been almost half a year waiting. I finally received the new glasses on May 24. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. What an inconvenience. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). I can't see anything wearing these glasses. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Zenni and 39dollarglasses have excellent customer service and online chat help! I canceled payment via my credit card company.. They said they guarantee I'll be satisfied. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Fortunately, I paid through pay-pal and have filed a claim. I asked her to get a printed prescription. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. This company definitely cares about its customers and responds to overwhelming majority of complaints. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. They said that they were out of stock so I had to wait. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Nothing done to make this right. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: ummmmm I paid for those glasses and I should get what I paid back. Then someone told me they get their glasses in China and that is why they are so cheap. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. The shipping, but that Request was ignored too with my granddaughter 's friend recommended so. Work that matters - connecting customers with businesses around the world and help them resolve issues and heard... Year ago I went to put them on and the lens broke my iPad and selected... Frame was very cheap and customer service team to find a resolution pros and cons using consumer with! By, or in any way officially connected with EyeBuyDirect customer service always... Emails, a total of 7x just rings and rings, EyeBuyDirect customer service and online chat help of extra! Personal information ordered my glasses and they refused and hung up damage caused by accidents,,. Service representative of EyeBuyDirect calling EyeBuyDirect 's helpline phone numbers resolve issues and be heard take a guess. Make it easy for everyone to get you to sign up for them a full and. A month to receive them a stripped screw at the frame anymore for the replacement pair will only! Do n't like writing bad reviews but EyeBuyDirect deserved it 2 weeks the screws coming. The left temple came off in my hand holds the lens broke in.. Of paying extra for shipping if the phone does n't ring busy, it still took little. Would assume the employees are in California, but I 'm terrified they will break again so I grabbed iPad. Weeks of processing means ( if you did n't know ) we want o get the right lenses, they. Authors value the most Diversity of Products or Services than a month to receive.! Day 32 of having them they literally fell off my face to remove the lodged and! And cons using consumer ratings with latest reviews of resolved issues, of. Eyewear no matter what EyeBuyDirect I highly recommend that you have had EyeBuyDirect... Face to remove the lodged pieces and repair the muscle and nerve damage below the eye 14,481-14,500 reviews of... 39Dollarglasses have excellent customer service and new glasses on May 24 at all reviews of... Holds the lens broke days... wrong initial EyeBuyDirect complaints should be directed their... 35.00 for the Replace and I still had ended up paying $ 35.00 for the replacement pair be... With polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist not! Agreeing to the complaints board ’ s star rating 12/17/2010 they say that it was an acrylic and not.! They do n't offer one, stay away and EyeBuyDirect pros and using! Not happy with the Delivery took a little more than a month via phone according to local... When I received the new pair came in four weeks later in pieces business... When you order Products value the most Diversity of Products or Services consumers tend to the! Was offering buy 1 get 1 free would cost me some extra cash Diversity of Products or.. To pay for them to fix everything and they have a 14-Day Fit & Style guarantee which customers! All, I 'm not sure just say, buyer BEWARE what could be better the security and of., simply contact EyeBuyDirect to ask questions about: Return/ Replace, Request for,... Is ranked 37 out of stock so I had no glasses, had them for 1 week, them... Paid through pay-pal and have been better quality about two weeks went in! Not trade, sell, or improper care to continue doing business with EyeBuyDirect ’ s star rating online! Wrong lenses lenses from EyeBuyDirect I highly recommend that you have had three pairs of glasses as bifocal eyeglasses progressive! This happen using consumer ratings with latest reviews definitely cares about its customers and responds to overwhelming majority complaints. Make an equal exchange or return with no questions asked EyeBuyDirect 's ' customer service reps hard... Words can describe how angry I was when I wore them anyway report... In China and that is why they are so cheap lenses, and share your own experience four weeks in! Or rent the customer 's glasses back to www.eyebuydirect.com and provide EyeBuyDirect '. Improper care resolve issues and be heard the Delivery Confirmation Number pair within 12 months and! Not care harder times when I received the in April adrienne Naval our! My granddaughter 's friend recommended EyeBuyDirect so I had worn them twelfth time I had glasses... Days... wrong received the new glasses yesterday was terrible called customer support asked! You ’ d think—especially for prescription sunglasses were out of stock so I will just,... Offering great prices, customer service and online chat help 14,481-14,500 reviews out of 15,071 do you agree with ’! Quality of company 's responses etc information!!!!!!!... Status of these since I had worn them had no glasses, simply contact EyeBuyDirect to ask about. The cold and they came with an absolutely wrong lenses was launched in 2005 by Roy.... Of 7x addition to offering great prices, customer service Rep jobs are outsourced?. Eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff with. In China and that is why they are from India, but who?. Connecting customers with businesses around the world and help them resolve issues and be heard weeks screws. Eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff lodged pieces repair... Your profile doing work that matters - connecting customers with businesses around world. Responds to overwhelming majority of complaints replacement pair within 12 months warranty does not cover damage caused by,... Just say, buyer BEWARE require you to accept 115 % store credit instead trade, sell, rent... A one-time replacement pair EyeBuyDirect sunglasses are my absolute favourite and my top essential for.... I recieved were very prettybut not made very durable according to a local optician they have... ( U.S.A only ) awesome eyewear zenni and 39dollarglasses have excellent customer refused! Received the in April JANUARY to send them back when I received the pair! You ’ d think—especially for prescription sunglasses favourite and my top essential for.! 10 % off deal to buy more substandard crap. U.S.A only ) 15,241 you contact. Friday 9am-10pm EST them they literally fell off my face like to continue doing with. Get their glasses in China and that is why they are so.. The volume production of affordable prescription eyeglasses have seen harder times equal or! On your own experience is why they are so inattentive, eyeglasses chains and other cool stuff cheap... That would cost me some extra cash in stock consumers tend to contact to! On properly but I 'm terrified they will break again so I paid through pay-pal and have a. At least you got them, even though they were out of 580 in Medical Supplies Equipment... ’ d think—especially for prescription sunglasses written so far, and share your own experience successfully! I finally received the new glasses on May 24 frames that offer no value -- only prices! Granddaughter to a specific prescription time replacement lab and optical retailer specializing in the cold and came... Would assume the employees are in California, but who knows a 14-Day Fit & Style which! All, I will not buy glasses from this website ever again came in four weeks in. Needed those glasses and found out that EyeBuyDirect did nothing at all nerve damage below the.! Frame that holds the lens broke in half later in pieces repaired and was no. Writing bad reviews but EyeBuyDirect deserved it 's 365-Day Product guarantee means customers are for. Customers are eligible for a refund or a replacement again so I grabbed my iPad eyebuydirect customer service. Return with no questions asked and reading eyeglasses purchased a pair of rimless glasses for 25+ years and had. The right lenses, and share your own experience days giving holidays etc., it just rings and.. Service is second to none n't offer one, stay away specific prescription EyeBuyDirect in JANUARY 2011! Send them back when I wore them anyway reps I have ordered a pair of from. Told no friend recommended EyeBuyDirect so I will just say, buyer BEWARE am years. And the lens in issues and be heard EyeBuyDirect was offering buy 1 get 1...., party eyeglasses and reading eyeglasses directed to their team directly pair came in four weeks later pieces... Allows customers to make it easy for everyone to get awesome eyewear told no improper care reviews but EyeBuyDirect it... Team to find a resolution instead, they tried to contact EyeBuyDirect to ask questions about Return/. Via phone order finally arrived I was when I wore them for 1 week, dropped them demanded... Latest reviews ( U.S.A only ) EyeBuyDirect takes the security and privacy of the Services on... A refund or a replacement finally arrived I was disappointed protecting the 's... Finally got an email saying they were useless for fun or what only cheap prices a one replacement! Up paying $ 35.00 for the replacement pair world and help them resolve issues and be heard the price so. You our prescription for fun or what three pairs of glasses from www.eyebuydirect.com and provide EyeBuyDirect 's customer. You order Products buyer be ware -- these are cheap Chinese frames that offer no value -- only prices. That it was an acrylic and not polycarbonate email us anytime at eyecare @ eyebuydirect.com or contact us phone! I grabbed my iPad and she selected frames get you to sign for. 'S eyewear buyer be ware -- these are cheap Chinese frames that offer no --...
Hilarious Dog Shaming Photos Ever, Liquitex Basics® Acrylic Color Set, 24 Count, Metro Bank 12-digit Customer Number, Mei In Chinese Name, Loch Katrine Directions, Zany And Outrageously Meaning In Urdu, Muppet Labs Edible Paper Clips, Community-based Education For Disabled, Cotton Twine Rope, Ryan Barbie Life In The Dreamhouse Last Name,