Thanks everyone for your replies – it turned out that once I had upgraded the car to the latest software version (I purchased the 3 year update package from the eStore), the connection problem was resolved. Hi Nicolas, Please, Toyota, can this be fixed so I can try the update? I would hope the developers have an internal change log of what they have improved / fixed! If the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe. There is no point suggesting we all go to our local dealers as they are interesting selling cars not sorting out software glitches. I’m assuming it’s a free update, as there are also other ones. Hi Ella. We will be happy for pass your comments onto our product team for future product reviews. Today it is showing two different versions: 6.11.0H, which it tells me is not valid for my vehicle, and 6.11.0L which it seems to be willing to provide. Coyote is a social speed camera reporting system that you need to have set on the split screen to see. Since the update my can not see my USB stick anymore. Time Toyota took some notice! We will feed your comments to our product department for future product reviews. They will be able to advise on if this feature comes with the Hilux. Hope this helps. This website still says new software update was March 1st 2016! Hi Rab, the update in within the new map 6.7.0 update did mine yesterday new layout and working Siri. I tried to update as it’s the 15th and seemed to get into an “estore update is available – install – installed – estore update is available – repeat” loop. 2. Ella, I still cannot view my 6.8.1 purchase. Toyota guidance not at all clear. Toyota's latest in-car entertainment systems feature state-of-the-art technology, including sat-nav, touch screen functionality, 3D mapping and more. Hi Steven, We’d advise contacting our Multimedia team directly as they would be in the best position to assist you. That’s a problem and I don’t understand why they simply not fixing that. . We apologise for the delay in response. Thank you for all your feedback. You’ve no idea as to how frustrated Touch 2 with Go users are! It’s just frustrating. Hi John, Why are the developers being allowed to get away with releasing rubbish? Administrators, your staff is at least aware of the problem? We are glad you have managed to download 6.7.0 successfully. +/-15 min. And Software version: 010120. If so you need to release a ‘hot fix’ ASAP to correct this. If you try to while you are driving, you risk a lot… Either you stay with the radio or risk it, because the voice recognition system is not usable. 1. A vehicle will drive the route as it needs to get the plotting GPS points. The ETA still reflects the time to get to my REAL final destination so it’s just the turn-by-turn list that is incomplete. – phone book case insensitive search Well, I do have touch and go plus. Hi Salar, If the Media is in Full screen (as opposed to split Nav/Media) the station Text (usually show name, current track/artist etc.) Thanks for getting in touch. Started 2 days ago. I am sorry that you feel the responses being sent or posted to our customers are apathetic as I can assure you that this is not the sentiment intended and I would be keen to review this. We can only recommend logging in every so often to check for an update. Do you receive audible alerts for other speed cameras? More Realtek High Definition Audio Driver 6.0.8967.1. Not a perfect solution but it’s the best I can come up with. No need for a reply, appreciate you will pass it on. Many thanks. Thanks for getting in contact. I don’t understand the differences between WH and WL so I hope I took the right one. A new split-screen view allows users to see more functions at a glance, combining the navigation map with media and app information. In regards to your issues, have you taken your vehicle to your local dealer to ensure it is working properly? This offers drivers free map updates for the next three years via the MapCare program from HERE. Thanks again. I have the same problem with USB music on a new Auris with the latest software. Apart from updated maps (which still haven’t included updates I made on here.com) I can’t see anything standing out that’s different from 6.7. Unfortunately, at this moment in time all we can do is pass this on further for it to be looked into by another department. This offers drivers free map updates for the next three years via the MapCare program from HERE. Hi Steven, If we get this information we will pass it on to our customers. Also is there no failover server in case the primary server fails? On a 2 1/2 hour journey last Saturday, the voice recognition for playing music wouldn’t work at all with the “Media Device is Syncing, Please Be Patient” message occuring every time I tried it throughout the journey. Update My Maps Access to the most current maps will allow you to use your navigation system more conveniently and accurately. Also when travelling from Middleton to Rochdale along the A664 (Rochdale Road), my sat nav is STILL telling me to ‘bear left’ at Hollin Lane (A6046) with a matching left turn arrow on screen, despite the fact that it should be telling me to bear right as the route calculated is to continue straight on the A664. And I think would be better for Toyota don’t advertise this product without a ny patch (I have a 2016 Prius too with 6.7). Great news. turn left after 1 mile), so why you would need the lady to speak exactly the same thing is beyond my comprehension! Thank you for your post. Many thanks , Hi Les, How does a company as big as Toyota manage to be totally apathetic to its customer needs. you subsequently get blasted out by any future SatNav instructions. Hello. My issue is that I am happy with my current pre-installed 4.4.1WL version UK map and do not see the need to fork out an exorbitant over £100 for an extended/augmented map that I do not need. I update my Prius ZVW50 to the new 6.10.0.WH and it have a BUG. Hi Pablo, thanks for your comment. Please contact our Multimedia team on this email: multimedia@toyota.co.uk. … I would as well really appreciate to have this optimized. Format your USB stick with FAT32 format and put the extracted file on it. Hi Steve, It’s a shame. Thank you for your post. On the second attempt of the user, downloading the ZIP file on a windows PC, formatting and unzipping it to the USB key, seemed to go ok and execute the update on the head unit. Also I believe USB keys over 8gb cannot be used. Up to 4.0 everything worked. You suggested to another customer to not log in to get 6.8.2, he then said he could see 6.8.2 but you needed to buy the update. I did not have these problems with a 2016 Rav4 which I drove last year. Unfortunately it doesn’t clear up the question, the information Toyota provided clearly states ‘Moreover, this 2016 software update is also available to all current system owners’ , it doesn’t mention excluding MM13 devices. From the Sat Nav screen – use the split screen to display the media source that is playing (you may have to set something up to do this), In the media that displays – there will be upto three small icons showing. We apologise for all the inconvenience caused and we will pass all of this information to our technical department. I cannot install my update as the customer portal says “There is no Activation Key present for this product” Could I query an issue please, as mentioned above, the 6.7OH update includes ‘ three years free map care and connected services. Hi, what did you do to solve it? I still haven’t heard back from you after providing my email address as you have asked. That sounds like good advice. Toyota Proace drivers enjoy a TomTom navigation experience thanks to automotive-grade quality digital maps and award-winning navigation software, NavKit, as well as TomTom Traffic. I do hope you manage to contact your local Toyota’s technical manager and to see how he can assist you. We will let you know any further information when we hear back. However, it does have some glitches, (or functions that could be much better) , the main one is if you include a stop-over in your route, the system will only provide the distance and the estimated time of arrival to the stopover, not to the final destination. Did you receive my submission? None of this works. Many thanks. Hi Chris, Roger! I have also experienced this problem along with many others since the upgrade. I just find something strange in my Yaris hybrid 2017 brochure! This forum headline “Toyota Touch2 with Go receives major software upgrade.” Should be amended to “Toyota Touch2 with Go receives major software upgrade making it utter rubbish”. The Toyota Map Update Release Notes helps you stay on track with the map updates of the Touch & Go and Touch 2 with Go navigation systems. Surprise: It took only one song (maybe less, I didnt’ try) – the voice recognition system was working and was moreover very fast and responsive. Hi Si. I was hoping for some improvements. I find working with playlists rather frustrating and time consuming, for a large set of files, exceeding 32GB, 64GB etc. The system incorporates TomTom real-time traffic information, and will propose alternative routes to the driver in order to avoid congestion on, for instance, a daily commute. I’ve been experiencing the same problem over the last few weeks but that’s BEFORE I updated to 6.11.0! To paraphrase a Toyota advert from some years back, “the car left behind is the Toyota … “. Thanks. I bought a new Toyota Yaris Excel Hybrid which I collected in 1st September 2016. Maybe other drivers like this feature? This usually happens as I find a lovely traffic jam and wonder why I wasn’t informed. Hi Michael, Is it still possibility to update this map for free. Traffic Announcement volume isn’t remembered from one occasion to the next (most times) There’s a video on the blog that shows how to update Touch2 w/Go: https://blog.toyota.co.uk/toyota-touch-2-how-to-update-your-maps-and-software. Plus it has to be set so loud that navigation instructions are in danger of melting the speakers. Could you please check it? How did this work out for you? After speaking with our technical team we would advise contacting your local dealer to check what is happening with your system. Only update I’ve found was Update 4.3.0L I thought the “Cyclops Mobile Cameras” would actually show on screen, but both the fixed cameras (been in place for 10 years) I passed this morning didn’t show and I heard nothing. You can find you closest dealer here: https://www.toyota.co.uk/find-your-dealer.json. Does this mean that future SYSTEM ONLY updates will be free (beyond the inclusive 3 year map updates)? We can confirm that the update will be available 15 April. This also helps consumers to identify possible bugs or issues which can be addressed in future releases. Also browsing through music sometimes is extremely slow. Thanks for your post. Help! It wasn’t there when I looked before SFAIK. Thank you for getting in touch with us. 2. Before I start, here’s the TL;DR: Custom firmwares are not possible for Touch & Go without breaking open the device and possibly soldering stuff on it. I feel it’s only courtesy that Toyota UK demonstrate the same courtesy to me! Thank you for your reply. We’re sorry to hear this. On going into internet settings – it asks for this information. How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be Does it maybe help to use a specific version of ID3Tags or does it help to bring the mp3s in a specific folder structure. I noticed a new Map update available for Touch2 with Go on the UK e-Store, “Map Update 6.8.2H”. Hi Kelvin, Nothing wrong with the memory stick which worked perfectly well in my 2014 Auris Touring Sports. Same problem with mp3s on my 8 GB and 4 GB usb stick. Just get the message “There is no Activation Key present for this product”. Looks like the problem was with using an Apple computer to download the ZIP file, format and copy the files to the USB key, as after doing the same on a Windows PC, I was able to update correctly with no errors the touch 2 and go Plus unit. ← BlackBerry KEYone OTA updates for different variants, Turn on the ignition (Don’t start the car. I know its only a button push away, buy why can’t i set the default band. Come on Toyota you can do better than this ! As Toyota rely on a third party developer to provide up-to-date software and it will be a case of waiting for another update in the next year. This is the same stick and same file structure that I have used since getting the car new in October 2015 and which worked fine until the software update in April 2016 (6.7.0H). No problem! Any firm news on the update and how to access it? This really is not a good advertisement and actually quite a shame compared to competitors with a functioning media system. Hope this helps a little further and if you have any other questions please let us know. Toyota KIKAI kicks up a storm at Geneva motor show I have updated my 2014 Auris Hybrid Toyota Touch & Go 2 system and maps twice now in the last month and keep getting the same error. Booked to go back to Dealer on 23rd, so hoping they install the upgrade. Hi Les, Thanks for your post. Profile of “telephone” is connected successfully, the address book is available. Once you connect your navigation device to your PC and launch this tool, it will automatically scan your device for installed software and maps. I had similar problems with my Samsung S7, and they are remedied by the Blue Car Tethering app by Jesus Iglesias. Thanks. module stuck on its back. That’s a shame. Thanks for getting back to us. Hi Pablo, These include map updates and free registration to TomTom real-time traffic information, mobile speed camera notification*, fuel price information, parking locations and availability, weather updates, Google Search, Google Street View, Aupeo!, Aha and Twitter. Make it transparent what is actually being updated/fixed! We hope this helps clear up your questions . I have issues with my speed camera alerts on my Satnav. It is 2018 now, not 1980 anymore. We have spoken with our technical team and they have advised that if the USB memory stick was working correctly prior to the update on this vehicle, a possible cause would be a defect with the USB memory stick. The update offered on My Toyota is is version 4.3. You can find your local dealer here: https://www.toyota.co.uk/find-your-dealer.json. I have just taken delivery of my new Prius Business edition Plus and am disappointed to find the camera beep is so low as to be indistinguishable unless volume is set to max, and the distance before a camera is ridiculously long. Many thanks. What is the size of this download? Seems Toyota are relying on only the really technically savvy even bothering to try to update the mapping system. Thanks Ella, presumably Toyota Touch & Go Toolbox can’t be used with this Auris then, depending as it does on using a USB key that’s been prepared via the Touch & Go multimedia unit in the car. I would have to worry about all this if the car came with Android Auto! Many thanks. Thanks. While not 100% conclusive, I have now been using the 6.8.2 update for a couple of weeks now without any random freezing of music played from a USB stick (64GB), so that is very encouraging. There are no obvious changes to the software operation or functionality in the latest version and none of the problems that have previously been identified appear to have been fixed – it seems like it is just a map update. Please fix. Hi Nicolas, If you wish to contact our Multimedia team directly, you can email them using this address: multimedia@toyota.co.uk. These map updates will contain things like any new roads, addresses, speed limits and also any improvements we make to the interface of your Navigation device to make it even easier to get to where you want to go.”. Hi Martin. Same problems here and the sat nav freezes and after 20 mins resets and in Klm instead of miles per hour. The software Navteq use is more intricate and accurate. We’ve had a chat with our technical team and we believe this is the speed camera warning working incorrectly, or even an app called Coyote. First time I was going from the original software and maps that came with the car 3 years ago to the latest version a month ago and now the version just released (6.9.0WL) and Spring 2017 map update. I checked my Toyota account and I see this update is costing >100 EUR (I am from Poland). During a brief journey last Friday, the USB media player froze after only a few minutes. Sorry for the delay. I can write a book of all STUPED thinks Toyota purpose to their customers. Hope this helps and if you have any other questions please let us know. I’m trying to make it reproducible, but there is some interaction/interference between the media and nav sound levels such that I’ve had to turn off any media if I wanted a sensible volume from the nav, or to mute the nav and rely on the map if I wanted to listen to my media at a sensible volume. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Please provide your vehicle registration and more information regarding the USB music? Which updates would you like to know about? Hi Tony, Then tells me that you are to the current problem of USB? Furthermore, some high-end memory sticks have security encryption, which can cause also cause issues. I certainly haven’t changed any settings and it’s obviously not specific to the newer software either so something has gone wrong somewhere. UPDATE: I've finally got my car. Hi Sandy, You are obviously correct that Toyota build and sell cars and the relationship with our software providers and the provision of devices in our vehicles whilst becoming increasingly important to us over the years is still a third party relationship and I agree that any fixes and updates are taking to long in some instances for some customers. We do try to provide the best quality systems to all of our customers and there will be more updates to come! 5. If so would that give me a FREE ENTITLEMENT to the 6.7.0 map update? ………….. £$%& Hi Mervyn, Thanks. I assume this is some kind of satnav alert as it only occurs on certain stretches of road – I recently managed to ‘hide it’ by reducing the volume to zero when it occurred using the button on the steering Any idea what it is and how to switch it off completely? Before I start, here’s the TL;DR: Custom firmwares are not possible for Touch & Go without breaking open the device and possibly soldering stuff on it. If this software provisioning was your core business you’d be out of business by now. In the 6.12.0H directory there should be 5 files (total 2.05Gb) and one folder (NAV @ 5.26Gb). How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be Consult your Toyota Authorised Retailer or go to www.toyota-mapupdates.eu to get the latest update for your Toyota navigation system. For me i would really appreciate these small bugfixes in upcoming versions: Matter now referred to CS. You replied to Chris (I think and suggested getting the update from the portal. I purchased a new Rav4 hybrid, with Touch and Go, on Friday. We really appreciate you getting in touch. Officially, we recommend using a 16GB stick to ensure compatibility. I’ve been waiting for the chance to get mine sorted for some time. There are a couple of options available to you. How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0 Nothing else. One thing I do miss having is the current speed displayed on the display, I had this option on my previous unit (Kenwood/Garnin) , and found it very useful, mainly because it’s more accurate than the car’s speedometer. Where can I find an updated manual for 6.10.0.WH (“Go Plus”)? wouldn’t do much for you, as the “Touch”-unit is disabled anyways. If I disconnect and connect manually my phone via Connectivity menu the same fake call starts. What are the latest versions I should be able to get? Please expert to hear from them within 72 hours. The only way to get it playing again is to power-down the car, remove the stick, start and insert the stick again. Usually on 8gb USB drives there are only approx 7.25gb available for use. You will be able to submit a change, Navteq (who supply our maps) will then drive the route and plan it for a future update. However, this is the sort of poor performance I have come to expect from Toyota and their dealerships. Hi Dan, Hi Ian thanks for that information can see update on site but the only way to download it is to sign in whereby it dissappears. Can we please contact you using the email provided, in order to investigate this further? A car was bought in October 2017. 13 years old child can write better software! The new v6.8.1 map update is now available on both TechDoc and Customer portal. Our technical department would recommend trying another USB. If you already have Map Care with Toyota Touch ® 2 with Go+ you can perform a map update, that includes an upgrade to the latest software, at no extra cost. So you’re saying that because I have Toyota touch 2 with go and not the Toyota touch 2 & go PLUS I have to pay another 99£ to update my system software? Provider Username    I am putting in here the name of my Iphone   Chris. Hi Gerry, With regards to Cylops, this is hidden software in the background and works behind the scenes. If anyone finds a solution for this, apart from switching off ‘Road Sign Assist’, please post! Hi Steven. The USB player would cut out randomly (often after only a few seconds) and required the ignition to be turned off and on again for it to reset. I explained that I am aware of my consumer rights & quoted The Consumers Rights Act 2015 & that I am covered under section 75 of the credit card act. We are glad you have managed to successfully download the update. Hi David. Thanks for getting in touch. All feedback regarding the updates are passed on to our technical team. Hope this helps. Many thanks. One of our Customer Relations Managers should be in touch in 3 – 5 working days. Yes, correct, the route does not get driven, but it does get checked. Under the 4.4.1W version you had to press the “ear icon” to repeat navigation instructions. Most likely will take longer if you are updating maps too. Corporations hate public criticism. We apologise for the delay in response. A message about a detected update media should appear. Please help what are my options. Depending on when the car was registered, would depend on what system were installed at the time. All comments go through an approval process to avoid this! Many thanks. My local Toyota dealer doesn’t know what to do here either, so there’s no point in suggesting that. OK, find out then and tell us! Sometimes the system gets slower and slower until it hangs completely. Many thanks. Please Toyota, fix the activation code problem. still use the same display and controls. The versions installed are 6.7.0WL and map 2016 v1. Hope this helps. Many thanks. Even after selecting miles – the display still sticks to kilometres. On some cheaper USBs the timing chip receiver operates too slowly so misses a returned bit, the Stick then thinks the unit has not received a data packet so re-sends. Hi Steve, We’re sorry to learn that you’re having problems. Why is dab showing wrong text for station it keeps showing what on radio 2? Oh yes, this is driving me crazy. Traffic Announcement volume isn’t remembered from one occasion to the next Also the ‘pathetic’ beep from the Speed Camera Alert can disappear too if the Media Volume is adjusted and one can only seem to have a decent alert if the SatNav’s Volume is set to a blaringly high level. Thanks for getting in touch. How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM, Hi Bjorn, When will this be released for update in the UK. Hope this helps! Leave all other settings and press “Start”. there is a changelog of the changes made by the update? Hi Phil, We will pass this on to our team! Thanks. Has anybody tried it yet? Thanks for these comments. DAB radio text doesn’t scroll reliably – sometimes it would be nice to see the full title of the song! We would advise contacting our Customer Services team: po.st/DTEqmG stating your car, registration and multimedia system details and they will be able to help you. What is the file structure you’re using for the music. Is this update free or not? Many thanks. The Toyota Jemca dealer where I purchased vehicle from, didn’t appreciate that there was a problem with the Satnav. We will pass that feedback to our web team so they are aware. The Centre will be able to confirm if there is a genuine issue, and if necessary report it to the relevant people. Really frustrating. Hi Dennis, We are Toyota GB, in order to deal with your concerns you will need to contact Toyota in your region. Many thanks. The new finger print is not more recognized by the Toolbox ? The setup menu now also includes a ‘Let’s get Started’ QR code which opens an online quick start system guide on the user’s mobile device. Also note that the Google Search and TomTom Places now appear after you search for a POI and you can choose to search them from the results screen, rather than going into an App to search then selecting a result to Navigate – there’s a few places where they have grouped like functions and cleaned up the interface but like you I thought at first I was missing things. The new and updated version is something we will continue to run and develop. Enjoy! Update 6.8.2 has same maps hence the message that you already have this update. 2 Years later and still there is a problem with “keeping “traffic over Internet” selected and it keeps reverting to Traffic over TMC”. Update nu uw navigatie voor maar € 99,- voor de AYGO en € 149,- voor alle andere modellen. Thanks for getting in touch. I second that there are so many bugs the system is almost unworkable I am having to wait untill a patch is available to get a sat nav which will not shout at you or turn itself off and a usb port that will go fron disc 1 to disc 2 automatically.

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